Tumbleweed Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase has been delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition or is damaged or missing parts for reasons when returned will not be eligible for a refund or credit. Most items are sent in cartons with all parts inside the cartons.
Any item that is returned more than 30 days after delivery without email notification back to Tumbleweed won’t be eligible for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is credited.
Next contact your bank. There is often some processing time before a refund is credited.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 6050 Dana Way #300
Antioch TN 37013
To return your product, you should mail your product to: 6050 Dana Way #300
Antioch TN 37013
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Item Never Arrived (Lost in Transit)
Can't Find Your Package?
Missing packages can be stressful, but not to worry! Most items turn up for our customers within six days. Here are some things to try:
1) Check that your shipping address is correct.
Let's make sure we shipped to the right place. Check your order confirmation that was either texted or emailed to you.
2) Check around your home or building, or with neighbors.
Boxes may have been left at backdoors, hidden behind bushes, or at the address next door.
3) Give it 5 days.
Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within six days of a false scan.
4) Check your mailbox or anywhere else you receive mail.
Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
5) Check for a notice of attempted delivery.
This notice will tell you the steps you should take to receive your package.
Contact the Carrier• Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
• To contact FedEx, call 1-800-463-3339.
• For UPS or call 1-866-742-5877.
Tried everything? We'll fix it!
Damaged or Defective Items
We know how frustrating a damaged or defective item can be.
Damaged Or Defective Item Policy:
You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.